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Privacy policy
Your trust matters to us. This page explains, in plain language, how we handle your information. [CONFIRM — review with the practice / legal advisor before launch]
Last updated: [CONFIRM date]
Who we are
This website is operated by Smiles Dental Aurora (Dr. Najwa Shasha Professional Corporation), 15213 Yonge Street, Suite 6, Aurora, ON L4G 1L8. You can reach us at (905) 727-6453.
The information we collect
We only collect what we need to care for you and respond to your enquiries:
- Contact details you provide through our forms — your name, phone number, email and message.
- Appointment information you share when booking online or by phone.
- Health information collected as part of providing dental care, kept in your patient record at the practice — not on this website.
- Basic website analytics, such as pages visited, used only to improve the site. [CONFIRM analytics tool — e.g. Google Analytics or Plausible]
How we use it
We use your information to respond to enquiries, schedule and manage appointments, provide dental treatment, process insurance and CDCP claims on your behalf, and meet our legal and professional obligations. We do not sell your personal information.
How we protect it
We take reasonable administrative, physical and technical steps to safeguard your information. Patient health records are managed under the practice's clinical privacy obligations, in line with Ontario's Personal Health Information Protection Act (PHIPA) and Canada's PIPEDA. [CONFIRM specifics with the practice]
Sharing your information
We share information only as needed to provide care or as required by law — for example, with insurers or the Canadian Dental Care Plan administrator to process a claim you have authorised, or with other healthcare providers involved in your treatment.
Cookies & third-party services
This site may use cookies for basic functionality and analytics. Embedded services — such as the Google Maps map and the online booking widget — are provided by third parties and have their own privacy practices.
Your choices
You may request access to, or correction of, the personal information we hold about you. To make a request, or to ask a privacy question, contact the practice at (905) 727-6453 or [CONFIRM privacy contact email].
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.