Questions
Things people ask.
What should I bring?
Nothing. Towels, robes, slides, water and tea are all here. Bring a swimsuit for the thermal floor; the rest room and treatments are robe-only.
Do I need to book the circuit?
Yes. We cap the thermal floor at sixteen people so it stays quiet. Walk-ins are welcome if there is room, but weekends fill up by Thursday.
Is the cold plunge safe for me?
For most people, yes. If you are pregnant, have a heart condition or high blood pressure, talk to your doctor first and tell your host when you arrive. You can skip the plunge and still have a very good time.
Can I get a receipt for insurance?
Massage is provided by registered massage therapists and we issue receipts for every treatment. Facials and the thermal floor are not usually covered.
What is your cancellation policy?
Change or cancel up to 24 hours before and there is no charge. Inside 24 hours we charge half; no-shows pay in full.
How early should I arrive?
Fifteen minutes. Earlier if you want to sit in the rest room first, which we recommend.
Is there parking?
Street parking on Richmond and the lot behind the building after 6 pm. The 6 and 13 buses stop outside.
Can I buy a gift card for a specific treatment?
Yes. Gift cards can be for an amount or for a treatment or ritual, and they are good for two years.
Something else? hello@thawspa.ca or 519 555 0188.